Refund Policy | Returns & Exchanges | Serious Elephant

Refund Policy

30-Day Money Back Guarantee

We stand behind our products with a 30-day money back guarantee, starting from the date your order is marked as delivered by the shipping carrier. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund of the product price, minus any applicable fees.

Return Process

To initiate a return:

  • Contact our customer service to start the return process
  • You will receive a prepaid USPS return shipping label at our discounted rate
  • Package your item securely and attach the provided shipping label
  • Drop off the package at any USPS location

Refund Details

Your refund will include:

  • Full product price
  • Minus Return shipping costs
  • Minus Credit card processing fees (Usually 3%)

Refund Timeline

Once we receive your returned item, we will process your refund within 5-10 business days. The actual time for the refund to appear in your account may vary depending on your bank or credit card issuer.

Return Policy Abuse

We reserve the right to refuse returns or limit future purchases if we detect patterns of return policy abuse. This includes, but is not limited to, excessive returns, fraudulent return claims, or any attempt to manipulate our return policy.

For questions about returns or refunds, please contact us at support@seriouselephant.shop

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